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Monica Antonucci

Adhésion le 28 juil. 2023

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Dernière activité le 19 sept. 2023

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Dernière activité effectuée par Monica Antonucci

Monica Antonucci a ajouté un commentaire,

CommentaireTicket automation and collaboration

Hi, 

Is there any timeframe for the macro suggestions to read messages in languages other than english, we are not currently an english based company and would be very helpful to have this feature in our most commonly used language

Afficher le commentaire · Publication le 19 sept. 2023 · Monica Antonucci

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Monica Antonucci a créé une publication,

Publication Developer - Zendesk APIs

I'm trying to create the answers for the api calls but have found a limitation. 

Our api calls has within the same reply several items that would need to be reflected in the information shown as a reply by the bot (there is no limit to the number of transactions that the api call will get for one search). 

Each item is a transaction and has information on it.

I've tried to add variables  for each transaction but it seems there is an 8 variable limitation. 

 

Is there anyway to make the reply from the api call include all  the information on it? 

Publication le 28 juil. 2023 · Monica Antonucci

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