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AntonMi

Adhésion le 30 mars 2022

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Dernière activité le 18 févr. 2025

OAPPS LLC - Zendesk Implementation partner

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Dernière activité effectuée par AntonMi

AntonMi a créé une publication,

Publication Feedback - Chat and Messaging (Chat)

Many of our customers use default dark mode for their web pages. Unfortunately, unlike mobiles SDKs, messaging web widget does not have option for the dark mode.  Adding dark mode will allow your customers to allign the web widget their web design code. 

Any plans for this? 

Publication le 18 févr. 2025 · AntonMi

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CommentaireTriggers and automations

We've built a simple  “Resurrect” app to schedule when the ticket will reopen. It may be a solution for some of the use cases highlighted here. 

Afficher le commentaire · Publication le 14 févr. 2025 · AntonMi

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Commentaire de la communauté Developer - Zendesk SDKs

Is there progress toward a headless option? Sunshine Conversations is in maintenance mode and not recommended for new users. 

Afficher le commentaire · Publication le 14 févr. 2025 · AntonMi

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CommentaireZendesk messaging

Onur Okutan Yaroslav Vasiutin It's great that conversation titles are customizable and our bot can update it in real-time, depending on the intent.  Yet, we have a problem with iOS SDK. Everywhere else, the conversation Title will update in real-time, but in iOS SDK, you have to close the SDK and re-open it again - only then will the title update. Is it a known issue? 

@Yaroslav you can do it with Zendesk Support trigger and API call to SunCo API.

Afficher le commentaire · Publication le 30 janv. 2025 · AntonMi

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CommentaireMeasuring success

Tetiana Gron From the end-user's perspective, nothing happens. The CSAT extension won't close, and the thank you page is not presented. 
---
Update: It's fixed now

Afficher le commentaire · Modification le 05 févr. 2025 · AntonMi

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CommentaireMeasuring success

Tetiana Gron We checked CSAT today in the iOS app, and now it looks much better. Unfortunately ( only in iOS SDK ), the Submit button will register feedback but will not close the CSAT popup. 

Afficher le commentaire · Publication le 14 janv. 2025 · AntonMi

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CommentaireMeasuring success

We have found that in mobile SDKs survey's list of options is rendered in a Z shape, which is very confusing for our customers and looks bad. Can it be changed to the top-down order, like it's made for the web widget? 
Updateresolved

 

Afficher le commentaire · Modification le 14 janv. 2025 · AntonMi

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CommentaireUsing legacy AI agent functionality

Helvijs Vigners  make sure to use use `admin@email/token` as a user

Afficher le commentaire · Publication le 01 juil. 2024 · AntonMi

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CommentaireUsing legacy AI agent functionality

Jourdin Binning  They use an Advanced AI ( Ultimate) bot that has a different set of features. In your case, I would suggest that to add an option, add an additional step in the flow that will prompt the users if they still have other questions.

Afficher le commentaire · Publication le 27 juin 2024 · AntonMi

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Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)

Jake McCloskey  Our workaround was to find the user and change its role to a [Light] Agent. That helped a bit, will it work for you? 

Afficher le commentaire · Publication le 25 juin 2024 · AntonMi

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