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Jasmine Gilbert

Adhésion le 26 janv. 2023

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Dernière activité le 30 oct. 2024

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Dernière activité effectuée par Jasmine Gilbert

Jasmine Gilbert a ajouté un commentaire,

CommentaireTicket automation and collaboration

This sounds really interesting, but before i invest time and effort exploring it are you able to advise which ZD plans it will be enabled for once released, and/or if there are going to be additional charges? 

Thanks

Afficher le commentaire · Publication le 10 juin 2024 · Jasmine Gilbert

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Jasmine Gilbert a ajouté un commentaire,

CommentaireGeneral questions and issues about tickets

Dane Is it possible to remove the ‘Mark as solved’ option for end users in the help center? We rarely assign tickets to individual agents so this option is rarely available for our users, the result is unnecessary confusion and disappointment.

Afficher le commentaire · Publication le 30 avr. 2024 · Jasmine Gilbert

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Jasmine Gilbert a ajouté un commentaire,

Commentaire de la communauté Q&A - Objects, workspaces, and rules

After trawling through various discussions I found that just this month Zendesk released a new agent home page (https://support.zendesk.com/hc/en-us/articles/5064623131418) that may meet some of the requirements mentioned here. 

Afficher le commentaire · Publication le 04 janv. 2024 · Jasmine Gilbert

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Jasmine Gilbert a ajouté un commentaire,

CommentaireEnd users and organizations

Hi... Is it possible for end users to set org level ticket sharing/visibility themselves? Rather than a zendesk admin setting it for them. Thanks

Afficher le commentaire · Publication le 27 mars 2023 · Jasmine Gilbert

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