Kevin Maughan

@... - for those of us who were unable to attend the 'PM Roundtable on Agent Workspace', is there a link to the recording available?

Thank you Jonathan Aniano - I do appreciate your candor and forthright response.  A middle road that includes all of us is possible.  While this vision takes shape, please include our account to the exclusion list for the auto upgrade

I'd like to add my voice to the displeasure of being offered an *upgrade* that undermines the basic UI flow for email based ticket management in favor of chat/messaging.  Choosing winners and losers within your customer base doesn't strike me a strategic unless you are actively interested in winnowing out your luddite customers that have the temerity to still value email-based support.  Strikes me as development disconnected from the real world ... without an interest in doing the heavy lifting to make this a win-win for all customers.