Lara Atkins

Hello, 

I'm hoping someone might be able to help me out. We had a URL target that has been deactivated (with the update to webhooks). This URL target (when activated by a trigger) allowed an internal note to populate on tickets. 

I'm attempting to convert this to a webhook but I don't understand the requested format (this was not a field on the URL target page). 

Has anyone found themselves here before?

Hello, 

I used to have a target that allowed me to add an action to a trigger. The action was “target>Internal note”. This meant that an internal note would populate on specific ZD tickets based on criteria that the ticket met. 

It looks like that target no longer exists and cannot be recreated. Does anyone have experience using webhooks? According to the targets page, that's what we should be using now.