Judy Correia
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Activité totale86
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Dernière activité
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Votes11
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Aperçu des activités
Dernière activité effectuée par Judy Correia-
Judy Correia a ajouté un commentaire,
Yes, I understand I can add more after, that is the problem. Seems a waste of time to have to enter a limited summary and then have to enter more detail again. Ideally, someone submitting an inquir...
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Judy Correia a créé une publication,
Character limit in chat
When submitting an inquiry via the chat widget on the Zendesk site the character limit is far too short. Inquiries have to be cut down to just a couple of sentences. But, when submitting the canned...
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Judy Correia a ajouté un commentaire,
Is it possible to set different messaging availability across customers? For example, messaging is available for all customers during local business hours, customers on a premium support model have...
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Judy Correia a ajouté un commentaire,
Same question as Haley, is it possible to customize an agents profile to add additional ticket fields?
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Judy Correia a ajouté un commentaire,
Does federated search work similar to Answer Bot whereby it places more emphasis on the first 75 words of an article/external content?
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Judy Correia a ajouté un commentaire,
The Setting up the Zendesk Federated Search external content API. link in the How the Federated Search API Works section of this article just relaunched this same article in a new tab.
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Judy Correia a ajouté un commentaire,
Naming conventions in Zendesk Explore are not intuitive at all. Would a simpler solution to help users understand metrics be to make the name unique or more specific? Better descriptions are needed...
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Judy Correia a ajouté un commentaire,
Our team clearly has a different definition of "very distinguishable". The new pale yellow differs slightly from white, and is not distinguishable at all when compared to the previous darker yellow...
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Judy Correia a créé une publication,
Agent Workspace - Ticket Comment
With the new agent workspace, the background colour in the comment box is not as clear as it used to be. The background of public comments used to be, and still is white. Previously internal commen...
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Judy Correia a ajouté un commentaire,
It would be more helpful to have draft function the same as an email draft, where when you close the ticket or your browser the draft is saved. It doesn't seem overly useful to have to keep the tic...