Recherches récentes
Pas de recherche récente

Colina Insurance Limited
Adhésion le 16 oct. 2021
·
Dernière activité le 11 avr. 2023
Suivis
0
Abonnés
0
Activité totale
10
Votes
0
Abonnements
4
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Colina Insurance Limited
Colina Insurance Limited a ajouté un commentaire,
It appears that based on the responses above that they have removed the functionality from the lower level plans. In my mind agents having the ability to create proactive tickets would be needed functionality in ALL plans but I guess their current viewpoint is different. Hopefully they review this in the future and restore the functionality.
Afficher le commentaire · Publication le 15 juil. 2022 · Colina Insurance Limited
0
Abonnés
0
Votes
0
Commentaire
Colina Insurance Limited a ajouté un commentaire,
Correction - create tickets to new end users without being able to search all tickets
Afficher le commentaire · Publication le 25 avr. 2022 · Colina Insurance Limited
0
Abonnés
1
vote
0
Commentaire
Colina Insurance Limited a ajouté un commentaire,
Lori Anne Graziano I have the exact same issue and I am searching for an answer as well.
Perhaps someone from Zendesk can confirm how to allow agents to create tickets but not be able to see all tickets. We have several departments that use Zendesk and it is not appropriate for all Zendesk users to be able to search all Zendesk tickets
Afficher le commentaire · Publication le 25 avr. 2022 · Colina Insurance Limited
0
Abonnés
2
Votes
0
Commentaire
Colina Insurance Limited a ajouté un commentaire,
Hi. We are using the NOtify Requester of New Proactive ticket trigger, but for some reason the group, an consequently email address, that appears to the requester is not correct. FOr example, if an Agent in group Apples creates a proactive ticket, the requester has a reply to of group Oranges. How can this be fixed? Thank you
Afficher le commentaire · Publication le 16 sept. 2021 · Colina Insurance Limited
0
Abonnés
0
Votes
0
Commentaire
Colina Insurance Limited a ajouté un commentaire,
Thank you for your response. She only has one email address in her profile and is only a member of one group.
Let's say she is a member of group apples. When a proactive ticket is created the header of the ticket says Jane Doe (Bananas) <bananas@company.com>. What should appear if Jane Doe (Apples) <apples@company.com>
How can I fix this? Thanks in advance
Afficher le commentaire · Publication le 14 sept. 2021 · Colina Insurance Limited
0
Abonnés
0
Votes
0
Commentaire
Colina Insurance Limited a ajouté un commentaire,
We have multiple support addresses in our instance, however agents are assigned to one address (group). HOwever Jane, who is a member of supportA@email.com has her proactive requests appear to come from Jane (supportB@email.com). How can we correct this?
Afficher le commentaire · Publication le 26 août 2021 · Colina Insurance Limited
0
Abonnés
0
Votes
0
Commentaire