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Aline F.
Adhésion le 16 oct. 2021
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Dernière activité le 22 août 2022
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Dernière activité effectuée par Aline F.
Aline F. a ajouté un commentaire,
Hi! I have a question about the distribution of chats to agents.
What is the criteria for a chat to be assigned to an agent? I have an agent who is constantly being assigned chats even though there are other online agentes without any chats. Today she was assigned 3 sequencial chats, when there were 5 other online agets with no chats.
Afficher le commentaire · Publication le 13 oct. 2021 · Aline F.
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Aline F. a ajouté un commentaire,
+2 This would be a nice addition, having to export the querie to only then being able to share with somenone who isn't an admin can get quite messy if you're talking about tons os queries and etc
Afficher le commentaire · Publication le 10 août 2021 · Aline F.
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