Sarah Rodger

The comment by Andrew Goetz clearly echos my experience. I really miss the ability to decide to shift from internal to customer facing without having to copy/paste the text into the same panel after toggling. 

It worked well the way it was. I echo the comment made by DL above. 

Now it requires a workaround of copy/pasting when you decide to switch form public to private or vice versa. By the time you realize you want to switch, it's too late to turn on draft mode. And draft mode creates extra steps when you try to save... 

Previously, we could attach file type .ixp to Help Center articles. It's a packaged report that works with our product. Now, those file types are not allowed. I need to replace an outdated .ixp file with a new version.  

Can you restore this missing functionality?

I wish I'd known this a few years ago. I dumped all our file attachments in a separate article (repository for downloads) as a workaround for this request.