Lolu
CX Ops
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Dernière activité effectuée par Lolu-
Lolu a ajouté un commentaire,
Can we add Javascript to the email template?
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Lolu a ajouté un commentaire,
Hello, I have a slightly different question. How do I make the suggested articles open in a different tab? Vlad Tipene Hughes
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Lolu a créé une publication,
Creating a notification pop up banner
Can anyone just point me in the right direction to create a pop-up notification banner on the top right of the Zendesk page? We want to be able to trigger this notification based on certain criteri...
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Hey @amie it doesn't help :). I know what triggers and automations do. I simply want SLA breaches to be used as triggers instead of automation. We want to take action IMMEDIATELY there's a breach. ...
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Lolu a ajouté un commentaire,
Hey Graeme, Views will not suit our needs. Once an SLA is breached, we want to notify external channels like Slack to notify certain people that will take immediate action. I think it's a basic fe...
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As a ZD user, I think it's important to be able to create triggers based on SLA breaches. Our support time is usually in seconds so when we have an SLA breach, we don't want to wait for an hour bef...
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When are we going to have the option to create a trigger based on SLAs? We want to tag tickets and notify teams immediately an SLA is breached. We don't want to wait till a full hour when our suppo...
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In addition to this, can we also have the views visible when agents are working on the tickets? It's important that agents are able to keep an eye on the queue while solving tickets without having ...
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Lolu a créé une publication,
Limitations for Messaging reporting in Agent workspace
PlanifiéeBasic reporting data such as first response time, Unreplied tickets, % One-touch aren't available for messaging. These are basic data that we need to be able to make decisions and evaluate the effi...
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Lolu a ajouté un commentaire,
Hi @.... I am trying to send an internal comment to Zendesk from JIRA when an issue is CREATED from Zendesk. And also when an issue has been linked to a Zendesk ticket (eg, "JIRA DW-234 has just be...