Recherches récentes


Pas de recherche récente

Chris Wisialowski's Avatar

Chris Wisialowski

Adhésion le 10 nov. 2021

·

Dernière activité le 30 janv. 2023

Suivis

0

Abonnés

0

Activité totale

14

Votes

4

Abonnements

6

APERÇU DES ACTIVITÉS

Dernière activité effectuée par Chris Wisialowski

Chris Wisialowski a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

Thank you!

Afficher le commentaire · Publication le 22 févr. 2022 · Chris Wisialowski

0

Abonnés

0

Votes

0

Commentaire


Chris Wisialowski a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

If our organization doesn't use the organizations functionality within Zendesk. is there a way that doesn't involve 3rd part apps to prevent this from happening? 

This seems to happen if another support team uses their ticket system to send us a request. 

Any insight so that we can stop this would be much appreciated. 

Thank you, 

Afficher le commentaire · Publication le 21 févr. 2022 · Chris Wisialowski

0

Abonnés

0

Votes

0

Commentaire


Chris Wisialowski a ajouté un commentaire,

CommentaireTalk basics

Something our team has been facing more and more frequently lately is a failure to auto create tickets. We use the Five9 Adapter and until very recently every ticket was auto-created as the call commenced. However, now it's inconsistent and seemingly happening at random to agents. This is causing some missed information on the ticket. 

Is there a scenario where if an agent answers the call and has a connection with an enduser where the ticket should not be auto-created? 

Afficher le commentaire · Publication le 26 janv. 2022 · Chris Wisialowski

0

Abonnés

0

Votes

0

Commentaire


Chris Wisialowski a ajouté un commentaire,

CommentaireHow to solve unexpected issues with reports

So, just to be clear, if we use the numeric field to identify account numbers, then i want to pull a report that shows, Agent A tickets for account number 12345 and see a nice view of all tickets on that account , i cant? 

Afficher le commentaire · Publication le 07 déc. 2021 · Chris Wisialowski

0

Abonnés

1

vote

0

Commentaire