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Sean Tassi

Adhésion le 21 déc. 2021

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Dernière activité le 07 sept. 2023

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Dernière activité effectuée par Sean Tassi

Sean Tassi a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Amisha, 

When in September can we expect the new customisation to be available?

  • Option to always have the composer collapsed when you open a ticket to have more reading space

The loss of reading space is killing our workflow.

Afficher le commentaire · Publication le 05 sept. 2023 · Sean Tassi

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Sean Tassi a ajouté un commentaire,

CommentaireWhat's new in Zendesk

Hey there, 

Just noticed that after searching for a personal macro (when replying to an email), it saves the same typed search for the next ticket. Not sure if this is being A/B tested or if it's a bug, but its really bad for workflow, all my colleagues agree. Hopefully this can be reverted (sorry if this is not exactly the right place to raise this). Thanks

Afficher le commentaire · Publication le 21 déc. 2021 · Sean Tassi

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