Küsters, Ann-Kristin

1. Zendesk updates
2. Announcements
3. Announcing new in-view filtering capabilities

Great feature.   We agree that the button could be moved.  Also we would love to filter for costumer fields, subject, assignee, requester, organisation.

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• Küsters, Ann-Kristin
• Création 24 août 2022 10:13
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Product feedback: ticket fields editable by end-users

Hi, not sure if that is the best way, I would design a macro with the ticket field placeholder {{ticket.ticket_field_<field ID number>}} to transfer the ticket field information into the descriptio...

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• Küsters, Ann-Kristin
• Création 11 juillet 2022 11:23
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. End-user email address instead of End-user name in agent interface.

Hello, we are also looking for displaying the e-mail address instead or in addition to the name. a.) Seeing the same name for different e-mail-addresses can be quite dangerous. We often (several ti...

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• Küsters, Ann-Kristin
• Création 11 juillet 2022 08:52
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Tag setting while writing with particular end users in side conversations (e-mail)

Thanks, yes that would be an option.   That is how we add tags to those tickets at the moment. We were hoping to find another way (more automatically).

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• Küsters, Ann-Kristin
• Création 6 juillet 2022 12:06
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Side Conversations - Including commenter email address when attaching ticket comments

Hi, we have the same issue. We manually add the e-mail-address by copy and paste several times a day. Agents have to remember adding the mail address manually. This is quite time consuming.

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• Küsters, Ann-Kristin
• Création 29 juin 2022 09:46
• 0 vote