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Keegan

Adhésion le 22 mars 2022

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Dernière activité le 16 mai 2024

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Keegan a ajouté un commentaire,

CommentaireMore integrations

When using the new Power BI connector, I'm only getting about 74,000+ rows for tickets and ticket metrics. Our zendesk instance has 1.5 million tickets. I think we get the correct number of rows in the user table though. Why would this be?

Afficher le commentaire · Publication le 16 mai 2024 · Keegan

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Keegan a ajouté un commentaire,

CommentaireAI agent basics

If I understand this correctly, a conversation that a customer indicates as resolved will count towards this, even if no AI generated answer was provided. With only 10 resolutions per agent per month, this is going to push us AWAY from trying to improve the self-serve rate, as it's probably cheaper for an agent to respond to an easy question with a macro than for the bot to answer that question

Afficher le commentaire · Modification le 23 avr. 2024 · Keegan

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Keegan a ajouté un commentaire,

Commentaire de la communauté Q&A - Reporting and analytics

I would also love to be able to report on first reply time after a ticket is assigned to a new group. Has there been any news on this?

Afficher le commentaire · Publication le 17 juin 2022 · Keegan

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