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9307-8509 Quebec Inc

Adhésion le 20 nov. 2021

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Dernière activité le 20 nov. 2021

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9307-8509 Quebec Inc a ajouté un commentaire,

CommentaireSetting up Zendesk Chat

This is to share an extremely frustrating situation I’ve been experiencing in the past few weeks and I hope you will be able to assist us as soon as possible.

 

So the help support line of Zendesk have been modified for the past 2-3 weeks.

We now cannot chat with any agents. There is a chat bot/widget that initiates a conversation when inquiring about any support on the website.

It links us to articles but when wanting further help, the widget mentions that a ticket is automatically created and that an agent will contact us through the widget or email (both)

I’ve opened 3-4 tickets in the past weeks and NO agents have reached out to me

The last three, of the same urgent issue, are #9794255, #9794259 and #9794249

I received one email signaling that they’ve received my request and a ticket was created, followed by another ticket confirming that an agent is reviewing my request.

But then, nothing, no follow ups. I went on the tickets itself and not updates are shown.

 

My company, APP GROUP, is launching our biggest sale of the year today at 8pm, and I needed the WIDGET OFFLINE to be activated to properly inform our clients of the business hours and other important info. We are receiving a huge flux of contacts and I need to get this fixed as soon as possible.

I’ve done everything that the article has asked me to do as its really straightforward but no changes are shown on our site.

Can you please assist me or refer me to an actual human support?

 

Afficher le commentaire · Publication le 20 nov. 2021 · 9307-8509 Quebec Inc

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9307-8509 Quebec Inc a ajouté un commentaire,

CommentaireZendesk Customer Support

 

Since your new chat bot system, no agents have been reaching out to me when I create a ticket.

My last ones were a few minutes ago 9794255 and 9794249. Someone seems to have opened it but im not getting any responses to my question

This is VERY IMPORTANT has my online store has launched a new sale at 8pm est.

I need immediate assistant for the OFFLINE WIDGET that is not working well as we speak.

This is extremely frustrating as I am not being served by anyone for the past week.

Thank you for helping me maneuver through this

Afficher le commentaire · Publication le 20 nov. 2021 · 9307-8509 Quebec Inc

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