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Gerald Cunningham
Adhésion le 24 oct. 2022
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Dernière activité le 24 oct. 2022
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Dernière activité effectuée par Gerald Cunningham
Gerald Cunningham a ajouté un commentaire,
Hello,
When looking at our reports, we are seeing a lot of calls in the "Not Recorded" time bracket. With a heavy focus on abandoned calls, we are trying to get a clear understanding of this customer's experience. If a call is Abandoned in Queue, but "Not Recorded" does that mean that the customer is disconnecting prior to entering our queue? If so, what is the difference between the "Not Recoded" section and the "Zero" part of the 0-5sec bracket?
Thanks!
Gerald C
Afficher le commentaire · Publication le 24 oct. 2022 · Gerald Cunningham
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