John Polanek

1. Communauté
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

We just recently enabled omnichannel routing on our account, which auto-assigns tickets to agents. Even with this, the agents need to constantly refresh the view to see the tickets they are assigne...

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• John Polanek
• Création 29 août 2023 13:43
• 0 vote

1. Messaging
2. ...
3. Zendesk messaging
4. Managing conversation handoff and handback

I have the same question as someone above, that was not answered. I will copy what they wrote below.   After the ticket is marked as closed, How do we prompt the bot again for the customer.    Bas...

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• John Polanek
• Création 27 juin 2023 23:47
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Use of hashtags in emails

We also use hashtags for our order numbers and whenever we use this or a customer replies with the hashtag order number, it adds a ZD ticket link that does not exist. It would be awesome to be able...

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• John Polanek
• Création 8 décembre 2021 01:18
• 4 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

This would be an amazing addition to the product. Please consider adding this. 

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• John Polanek
• Création 24 septembre 2021 13:34
• 4 votes