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Phil Kneller

Adhésion le 26 juil. 2022

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Dernière activité le 26 juil. 2022

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Dernière activité effectuée par Phil Kneller

Phil Kneller a ajouté un commentaire,

CommentaireTicket management

Hi,

Our agents are having an issue when it comes to dragging and dropping attachments on to tickets.

If they have multiple tickets open, and they are working on the first ticket in the queue, dragging a file into this ticket does not work. Instead it will be attached the the next email in the queue.

No changes have been made and I can't see any settings that would have been enabled to make this happen.

Thanks.

Afficher le commentaire · Publication le 26 juil. 2022 · Phil Kneller

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