Barbara Brauner
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Dernière activité
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Activité récente par Barbara Brauner-
Hi Elaine, Thanks for your response. I'm referring to a variation of the first option: I've selected all "assignee names" in the row selector and when later on a new agent is added and also getting...
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Hi, is there a way to have the Row Selector select all of the options at all times? What happens in my queries is that when a new option is added (e.g. because new agent is added etc.) this option ...
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+1 That feature would be very helpful!
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Hi, Is there any update on this feature? Would also be happy to have this functionality! Thanks.
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Hi Scott, We regularly communicate with the same requesters via social messaging tickets (Whatsapp). It might get a little annoying for the requester to receive a CSAT survey after each conversatio...
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Hi, Is there a way to limit social messaging CSAT to be sent only once in XX days? Thanks.
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Thanks. I appreciate your response, Gregory, even if it's not good news. Adding on to the issue - the name that is displayed as the sender name is not even our account owner - it's randomly one of ...
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Hi Brandon, We are facing the same issue as Gregory but are on a Professional plan for Zendesk Support. Is there any other solution for us than to change the Alias, as suggested? Thanks.
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Hi Arpan, Thank you for your response. Could you please guide me on how to achieve this within explore? When I set up a query using SLA dataset and choose "First reply time (min)", then all the Wha...
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+1 First reply time and Next reply SLAs are absolutely needed for social messaging channels, because customers' expectation is to get a near real-time response via these channels. Any update on wh...