Denis Oskolkov
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Denis Oskolkov-
Denis Oskolkov a ajouté un commentaire,
Sarah, thank you for your reply. To make sure we are on the same page with regard to the workaround. You are suggesting a separate paid service, to compensate for lack of feature parity between Cha...
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Denis Oskolkov a ajouté un commentaire,
I believe a feature to prevent accidental dialing would greatly enhance the user experience. Perhaps a confirmation prompt could be implemented before initiating a call when 'Call' is selected. Alt...
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Denis Oskolkov a créé une publication,
Lack of Keyboard Support in Zendesk Talk Dialer
RéponduHello everyone, Currently, Zendesk Talk Dialer provides keyboard support for entering the initial phone number, which is a great feature that enhances our efficiency. However, when it comes to inte...
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Denis Oskolkov a ajouté un commentaire,
Hello Zendesk and Everyone, I wholeheartedly agree with the above message. In this digital age, automation should be leveraged to handle repetitive tasks and ensure compliance with regulations such...
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Denis Oskolkov a ajouté un commentaire,
Strongly in favor of this simple automation/action being added. Enabling all staff to make internal notes after each unsuccessful outbound is inefficient and leave room for human error.
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Denis Oskolkov a créé une publication,
Make live messaging data more accessible & flexible
RéponduUse case: monitoring agent/messaging activity through the day. Context: We have 3 chat departments groups. We historically monitor the chat load and distribute resources if a certain department ge...
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Denis Oskolkov a créé une publication,
Request for Real-Time Incident List Update
Currently, we rely heavily on Zendesk for our crisis/outage management, and the accuracy of incident ticket number/rate is paramount. However, we've noticed a significant hurdle in the way incident...
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Denis Oskolkov a ajouté un commentaire,
Appreciate the prompt response! I'm looking into mentioned vendors to see if they can address what we are looking for. While we of course leverage SLAs, the use case is narrower here. I'm looking...
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Denis Oskolkov a créé une publication,
In ticket alert based on time tracker
RéponduHi everyone, I'm looking to implement the following scenario: When a ticket is open, time tracker automatically starts. If there's no public/internal comment made within X minutes, an alert is se...
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Denis Oskolkov a ajouté un commentaire,
Same question, any chance you can give users control over follow-ups? It's been a while...