Recherches récentes
Pas de recherche récente

Andris Vilcāns
Adhésion le 11 avr. 2023
·
Dernière activité le 11 mai 2023
Suivis
0
Abonnés
0
Activité totale
10
Votes
0
Abonnements
4
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Andris Vilcāns
Andris Vilcāns a ajouté un commentaire,
Hello,
@... Thank you for your comment - would be great to hear about your mentioned "other ways" from practical perspective!
Best regards,
Andris
Afficher le commentaire · Publication le 11 mai 2023 · Andris Vilcāns
0
Abonnés
0
Votes
0
Commentaire
Andris Vilcāns a ajouté un commentaire,
Hi Sabra - I was leaving my feedback by creating new thread here and already getting an answer from your colleague: Greeting for Outbound call - EU GDPR issue – Zendesk help
Afficher le commentaire · Publication le 11 mai 2023 · Andris Vilcāns
0
Abonnés
0
Votes
0
Commentaire
Andris Vilcāns a créé une publication,
Hello Zendesk team,
I found conversation about this topic in 2022-August, no more news after that.
Please update the situation in this year!
According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.
Our agents are saying the same sentence again and again every time calling to customer.
When do you plan to implement the automatic pre-recorded greeting for Outbound Calls to exclude human factor for that kind of repeatable tasks?
Best regards,
Andris
Publication le 10 mai 2023 · Andris Vilcāns
2
Abonnés
3
Votes
3
Commentaires
Andris Vilcāns a ajouté un commentaire,
Hello Zendesk,
According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.
Our agents are doing it again and again.
When do you plan to implement the automatic pre-recorded greeting for Outbound Calls which is more than very welcome in 21st century to exclude human factor for that kind of repeatable tasks?
Best regards,
Andris
Afficher le commentaire · Modification le 11 avr. 2023 · Andris Vilcāns
0
Abonnés
1
vote
0
Commentaire
Andris Vilcāns a ajouté un commentaire,
Hello Zendesk,
According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.
Our agents are doing it again and again.
When do you plan to implement the automatic pre-recorded greeting for Outbound Calls which is more than very welcome in 21st century to exclude human factor for that kind of repeatable tasks?
Best regards,
Andris
Afficher le commentaire · Modification le 11 avr. 2023 · Andris Vilcāns
0
Abonnés
4
Votes
0
Commentaire
Andris Vilcāns a ajouté un commentaire,
Hello Zendesk,
According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.
Our agents are doing it again and again.
When do you plan to implement the automatic pre-recorded greeting for Outbound Calls which is more than very welcome in 21st century to exclude human factor for that kind of repeatable tasks?
Best regards,
Andris
Afficher le commentaire · Modification le 11 avr. 2023 · Andris Vilcāns
0
Abonnés
1
vote
0
Commentaire