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Menicon Co

Adhésion le 10 févr. 2022

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Dernière activité le 14 sept. 2022

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Dernière activité effectuée par Menicon Co

Menicon Co a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Hi Chris,

That's great news!

I'm looking forward to it.

 

Thanks,

Yuji

Afficher le commentaire · Publication le 14 sept. 2022 · Menicon Co

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Menicon Co a créé une publication,

Publication Feedback - Chat and Messaging (Chat)

Our customers mainly use MS teams to communicate with them and they prefer to use it when asking us inquiries, but Zendesk does not have such feature.

I need a channel which our customers send inquiries via their MS teams account.
My imagine is social messaging which is similar to WhatsApp or Twitter DM and so on...

Could you add the function in the future?

Publication le 13 sept. 2022 · Menicon Co

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Menicon Co a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

We really want this function as well!!!!

Afficher le commentaire · Publication le 08 juil. 2022 · Menicon Co

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Menicon Co a ajouté un commentaire,

CommentaireAI agents and automation best practices

Hi Zendesk,

I have exactly same request what Chad had, and think that many other people may have it.

Do you have any plan to change the function in near future?

 

Thank you,

Yuji

Afficher le commentaire · Publication le 28 juin 2022 · Menicon Co

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Menicon Co a créé une publication,

Publication Feedback - Help Center (Guide)

Hi,

I'd like to share our Zendesk Guide page for our external collaborator. I know only view rights could be set by changing "Visible to" setting for the end-user organization which belongs in the collaborator's group. On the other hand, There are no way to give create/Edit/Delete authentication for them without any leak our information in Zendesk support page(Customer,Organization, and explore clickable on left panel of Zendesk support UI), according to your operator's responding on #10423759.

 

I hope it to be better in the future.

 

Thank you,

Publication le 13 juin 2022 · Menicon Co

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