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Katerina Louka
Adhésion le 21 déc. 2021
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Dernière activité le 02 mai 2023
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Dernière activité effectuée par Katerina Louka
Katerina Louka a ajouté un commentaire,
Hi Michael,
I believe you could use {{ticket.public_comments_formatted}} to have a copy of the conversation at the end of the satisfaction survey email.
Hope that helps!
Afficher le commentaire · Publication le 13 mai 2022 · Katerina Louka
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Katerina Louka a ajouté un commentaire,
Hi John,
We have managed to set this up by creating a webhook that would update tickets. Then you can notify this webhook through an automation using "hours since created" condition.
If you haven't been using webhooks already you may want to check the following:
Creating webhooks in Admin Center
API reference - batch updates
Hope this helps!
Afficher le commentaire · Publication le 22 avr. 2022 · Katerina Louka
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Katerina Louka a ajouté un commentaire,
Hi Dane!
Thank you for your reply.
I think I wasn't clear - I am sorry. We'd be good with calculating weighted average in either of those datasets.
For the time being I haven't yet found a way to do this - we can only calculate average through the re-built options and I was thinking that maybe it could be possible through a custom metric.
Thanks!
Afficher le commentaire · Publication le 21 févr. 2022 · Katerina Louka
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Katerina Louka a créé une publication,
Hi all,
Is there a way to calculate weighted average in queries in Tickets and Ticket updates datasets?
Have been looking into a workaround but I don't seem to find any resources.
Thanks!
Publication le 09 févr. 2022 · Katerina Louka
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Katerina Louka a créé une publication,
It would be very helpful to have the ability to add a specific tag to multiple queries at once or/and be able to add a tag without having to open each query, save, go back, search again.
Publication le 28 déc. 2021 · Katerina Louka
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Katerina Louka a ajouté un commentaire,
Hi!
Is there a way to add a specific tag to multiple queries at a time?
Afficher le commentaire · Publication le 21 déc. 2021 · Katerina Louka
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