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Katerina Louka

Adhésion le 21 déc. 2021

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Dernière activité le 02 mai 2023

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Katerina Louka a ajouté un commentaire,

Commentaire de la communauté Q&A - AI and automation

Hi Michael,

I believe you could use {{ticket.public_comments_formatted}} to have a copy of the conversation at the end of the satisfaction survey email.

Hope that helps!

Afficher le commentaire · Publication le 13 mai 2022 · Katerina Louka

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Katerina Louka a ajouté un commentaire,

Commentaire de la communauté Q&A - Apps and integrations

Hi John,

We have managed to set this up by creating a webhook that would update tickets. Then you can notify this webhook through an automation using "hours since created" condition.

If you haven't been using webhooks already you may want to check the following:
Creating webhooks in Admin Center
API reference - batch updates

Hope this helps!

Afficher le commentaire · Publication le 22 avr. 2022 · Katerina Louka

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Katerina Louka a ajouté un commentaire,

Commentaire de la communauté Q&A - Reporting and analytics

Hi Dane!

Thank you for your reply.

I think I wasn't clear - I am sorry. We'd be good with calculating weighted average in either of those datasets.

For the time being I haven't yet found a way to do this - we can only calculate average through the re-built options and I was thinking that maybe it could be possible through a custom metric.

Thanks! 

Afficher le commentaire · Publication le 21 févr. 2022 · Katerina Louka

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Katerina Louka a créé une publication,

Publication Q&A - Reporting and analytics

Hi all,

Is there a way to calculate weighted average in queries in Tickets and Ticket updates datasets?

Have been looking into a workaround but I don't seem to find any resources.

Thanks! 

Publication le 09 févr. 2022 · Katerina Louka

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Katerina Louka a créé une publication,

Publication Feedback - Reporting and analytics (Explore)

It would be very helpful to have the ability to add a specific tag to multiple queries at once or/and be able to add a tag without having to open each query, save, go back, search again.

 

Publication le 28 déc. 2021 · Katerina Louka

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Katerina Louka a ajouté un commentaire,

CommentaireBuilding reports

Hi!

Is there a way to add a specific tag to multiple queries at a time?

Afficher le commentaire · Publication le 21 déc. 2021 · Katerina Louka

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