Tyler Rutledge

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Advanced Search app

Thank you for the reply, Amie (successcx).  We do not have roles enabled on this app and we have been enterprise plan for a while with no recent changes. We actually have 2 instances of Zendesk, bo...

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• Tyler Rutledge
• Création 3 octobre 2023 13:56
• 0 vote

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Advanced Search app

I have a staff member who is getting the below error when exporting CSV from advanced search. She's been able to export using advanced search for months. We haven't changed the app and her role has...

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• Tyler Rutledge
• Modifié 29 septembre 2023 20:27
• 0 vote

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Hello Tipene Hughes! I apologize for missing your previous reply and ticket about this. I would still appreciate the support on this request and our account assumption is enabled. Is it possible we...

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• Tyler Rutledge
• Modifié 18 mars 2022 21:05
• 0 vote

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Hello Tipene Hughes! Thanks for the support on this! I got this working but the same problem exists with this script. When I implement your suggested script, the fields are hidden correctly. Access...

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• Tyler Rutledge
• Création 8 février 2022 18:39
• 0 vote

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

We have this working perfectly on many forms but when we use a URL to pre-fill certain fields on the form, the code to hide other fields stops working. 

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• Tyler Rutledge
• Modifié 24 octobre 2023 17:16
• 0 vote

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Select an Address app

https://support.zendesk.com/hc/en-us/articles/4408830888730/comments/4408848918298 We also need a solution for this. Can this app be used to set support address that ticket confirmation's come from...

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• Tyler Rutledge
• Création 1 décembre 2021 17:02
• 3 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

https://support.zendesk.com/hc/en-us/community/posts/4409217617306/comments/4409247512474 I typed out this whole post before realizing a target version existed. Either way, maybe this post will hel...

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• Tyler Rutledge
• Modifié 30 novembre 2021 16:56
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Agents should be able to submit CSAT surveys too

Adding my support for this feature. We just rolled out satisfaction surveys all around our company  and it's quite the needless blow to find that agents can't rate tickets. So many of our staff mem...

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• Tyler Rutledge
• Création 9 novembre 2021 14:04
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Opening up "has attachment" as a trigger/automation condition

Adding my +1 to this request. "Attachment - exists / doesn't exist" should be an option natively within Zendesk. Our use case is simple: a specific form requires the addition of an attachment for t...

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• Tyler Rutledge
• Création 24 mai 2021 15:27
• 1 vote