John Evans
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Dernière activité
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Votes14
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Aperçu des activités
Dernière activité effectuée par John Evans-
John Evans a ajouté un commentaire,
James Hanley, thanks, but I am surprised you think this problem is new. I have seen people asking about this since 2019. Additionally, I have discussed with several folks over there that this is a ...
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John Evans a ajouté un commentaire,
Dane when will we be able to turn it off?
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John Evans a ajouté un commentaire,
Adrian V we have been waiting the better part of a year for this to get fixed. We gave up and moved to FreshService for public-facing support. With their suite, you can turn off ALL system emails. ...
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John Evans a ajouté un commentaire,
We assumed Zendesk would never address the need to turn the forced email off, so we moved our public-facing support to FreshService. Since we can turn off ALL system emails and ultimately control w...
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John Evans a ajouté un commentaire,
People have been asking for this since they changed the agent interface. A Zendesk Product Manager will tell you they hear you and can't make any promises, but they will take your request to the de...
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John Evans a ajouté un commentaire,
We had to move our public-facing support to FreshService. They don't have forced emails that can't be turned off. It has been a much better solution since this hasn't been addressed since 2019.
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John Evans a ajouté un commentaire,
TheAnalyst PRO Support Team, from my understanding, you can turn off your Guide instance or move to another solution. Faced with the same choice, we selected FreshService. You can turn off all emai...
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John Evans a ajouté un commentaire,
Scott, thanks for reaching out. Nicereply is $239 a month for the number of agents we have. That is an additional $2868 annually to do something a toggle button already does in a competitor. Will Z...
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John Evans a ajouté un commentaire,
I reached out to a major competitor to get a reference. Not only were they more cost-effective overall, but they also allowed agents to provide feedback on fellow agents. So, I passed the rest of o...
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John Evans a ajouté un commentaire,
Scott, the partner apps typically cost additional money, and their metrics aren't accessible in the Explore app. We pay close to 24k a year for Zendesk, and your answer is to pay someone else addit...