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Heike von PaulCamper's Avatar

Heike von PaulCamper

Adhésion le 16 oct. 2021

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Dernière activité le 16 oct. 2021

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Heike von PaulCamper a ajouté un commentaire,

CommentaireTicket management

After chasing for an answer or solution, the answer of the zendesk support concerning problems with attachments was that they do not have some, and I should follow the releases. This is a main functionality, but if the ticket is in dialog or the customer put their attachment in the mail - you might not receive important messages. I now tell customers when I need to ask them to send me attachments in several ways and attempts that Zendesk has no solution for this. Disappointing for a big player in the helpdesk software industry - but the problems with attachments are getting around in forums etc. Maybe the boomerang comes back. With regard an Enterprise Plan paying customer. 

Afficher le commentaire · Publication le 03 juin 2021 · Heike von PaulCamper

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