Bill Habegger
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Activité totale27
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Dernière activité
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Votes8
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Aperçu des activités
Dernière activité effectuée par Bill Habegger-
Bill Habegger a ajouté un commentaire,
Scott Allison I want to thank you for taking the time to dive into this and offer further suggestions. My earlier frustration was based on limited to no action from Zendesk. Thank you for your se...
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Bill Habegger a ajouté un commentaire,
I almost hate to say this, but I have seen a dramatic drop in False Negatives. I had over 50 in March and only have 3 so far in April. Has anyone else experienced a change? I am trying to decide...
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Bill Habegger a ajouté un commentaire,
Steven Major You need replace {{satisfaction.rating_section}} with {{satisfaction.rating_url}}. Basically what that does is sends your users directly to the survey page and does not offer them the...
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Bill Habegger a ajouté un commentaire,
I am also going through tickets manually to record the "true" ratings. One thing that has helped me is to send myself an email with every ticket that is rated "Bad" without comments. I include in...
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Bill Habegger a ajouté un commentaire,
For those experiencing this issue, is your CSAT survey email coming from support@mydomain.zendesk.com or do you have Zendesk setup to send directly using an email address from your domain such as s...
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Bill Habegger a ajouté un commentaire,
As suggested in the article, I have looked at third-party vendors for our CSAT. Some seem very promising and offer additional value beyond the ZenDesk CSAT, however, I have to pay for that value. ...
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Bill Habegger a ajouté un commentaire,
I am pretty much abandoning the use of the ZenDesk CSAT. This is unfortunate because it was one of the reasons we purchased ZenDesk. I am actually looking into other third-party apps to do CSAT s...
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Bill Habegger a ajouté un commentaire,
Andrew Dyer We were using CSAT for approximately 6-months without a single "false bad", but then this October and December, we experienced a very high rate of "false bads." Then this week it seems...
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Bill Habegger a ajouté un commentaire,
As I have worked through this issue on our end and considered ways to get around it, I have come to the realization that this is not an issue that ZenDesk can solve. The problem is 2-fold. First, ...
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Bill Habegger a ajouté un commentaire,
Does anyone have a way to determine if there are also false "Good" ratings occurring?