Bill Habegger
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Activité totale32
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Dernière activité
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Votes9
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Abonnements6
Commentaires
Activité récente par Bill Habegger-
Andrew Dyer We were using CSAT for approximately 6-months without a single "false bad", but then this October and December, we experienced a very high rate of "false bads." Then this week it seems...
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As I have worked through this issue on our end and considered ways to get around it, I have come to the realization that this is not an issue that ZenDesk can solve. The problem is 2-fold. First, ...
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Does anyone have a way to determine if there are also false "Good" ratings occurring?
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@... I appreciate the desire to keep the CSAT basic. I think that is the essence of CSAT. I also like keeping the survey within ZenDesk instead of moving it to an external source. Keeping it in ...
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Thanks @.... I ended up finding another article that included a comment to that point. It is indeed disappointing to not have that control on the submission of the survey by an agent.
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I was looking at the Automation for sending our customer satisfaction rating. I see that one of the conditions is "Requester:Role is (end-user)". Has anyone tried removing that condition as a mea...