Bill Habegger
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Activité récente par Bill Habegger-
I am also going through tickets manually to record the "true" ratings. One thing that has helped me is to send myself an email with every ticket that is rated "Bad" without comments. I include in...
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For those experiencing this issue, is your CSAT survey email coming from support@mydomain.zendesk.com or do you have Zendesk setup to send directly using an email address from your domain such as s...
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As suggested in the article, I have looked at third-party vendors for our CSAT. Some seem very promising and offer additional value beyond the ZenDesk CSAT, however, I have to pay for that value. ...
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I am pretty much abandoning the use of the ZenDesk CSAT. This is unfortunate because it was one of the reasons we purchased ZenDesk. I am actually looking into other third-party apps to do CSAT s...
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Andrew Dyer We were using CSAT for approximately 6-months without a single "false bad", but then this October and December, we experienced a very high rate of "false bads." Then this week it seems...
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As I have worked through this issue on our end and considered ways to get around it, I have come to the realization that this is not an issue that ZenDesk can solve. The problem is 2-fold. First, ...
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Does anyone have a way to determine if there are also false "Good" ratings occurring?
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@... I appreciate the desire to keep the CSAT basic. I think that is the essence of CSAT. I also like keeping the survey within ZenDesk instead of moving it to an external source. Keeping it in ...
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Thanks @.... I ended up finding another article that included a comment to that point. It is indeed disappointing to not have that control on the submission of the survey by an agent.
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I was looking at the Automation for sending our customer satisfaction rating. I see that one of the conditions is "Requester:Role is (end-user)". Has anyone tried removing that condition as a mea...