Bill Habegger
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Activité totale32
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés0 utilisateur
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Votes9
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Abonnements6
Commentaires
Votes sur l’activité pour Bill Habegger-
I am pretty much abandoning the use of the ZenDesk CSAT. This is unfortunate because it was one of the reasons we purchased ZenDesk. I am actually looking into other third-party apps to do CSAT s...
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Andrew Dyer We were using CSAT for approximately 6-months without a single "false bad", but then this October and December, we experienced a very high rate of "false bads." Then this week it seems...
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As I have worked through this issue on our end and considered ways to get around it, I have come to the realization that this is not an issue that ZenDesk can solve. The problem is 2-fold. First, ...
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Tetiana, I have shared some examples with the support team that I work with. If there is another way you want me to share examples, please let me know.
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While this feature has greatly reduced the number of False Negatives, we are still seeing some. I would be happy to provide samples to the Zendesk team if it would help eliminate these altogether.
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Steven Major You need replace {{satisfaction.rating_section}} with {{satisfaction.rating_url}}. Basically what that does is sends your users directly to the survey page and does not offer them the...
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Thanks @.... I ended up finding another article that included a comment to that point. It is indeed disappointing to not have that control on the submission of the survey by an agent.
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While this soultion has greatly reduced the number of False Negatives, we are still seeing some. I would be happy to provide samples to the Zendesk team if it would help eliminate these altogether.
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Scott Allison I want to thank you for taking the time to dive into this and offer further suggestions. My earlier frustration was based on limited to no action from Zendesk. Thank you for your se...
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I almost hate to say this, but I have seen a dramatic drop in False Negatives. I had over 50 in March and only have 3 so far in April. Has anyone else experienced a change? I am trying to decide...