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James Holmes

Adhésion le 07 juil. 2023

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Dernière activité le 10 juil. 2023

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James Holmes a ajouté un commentaire,

CommentaireMeasuring success

@Sreekumar

The satisfaction.json appears able to be called from anywhere as I was able to test in a local file happily.
I would expect you can add this method to any site, best to quickly test to confirm and report back for the sake of the rest of the community.

Afficher le commentaire · Modification le 10 juil. 2023 · James Holmes

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James Holmes a ajouté un commentaire,

CommentaireMeasuring success

Noly Maron Unson

I think you have provided a response referencing the API [https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_ratings/]. The only data returned by satisfaction.json is a boolean figure representing positive or negative.
Unless I missed something, the API can not be used in the help centre as we would expose our credentials publicly.

Afficher le commentaire · Publication le 10 juil. 2023 · James Holmes

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James Holmes a ajouté un commentaire,

CommentaireMeasuring success

When using /satisfaction.json is there a way to filter the results to only return ratings from a particular group or groups (or exclude a group or groups)?

Afficher le commentaire · Publication le 07 juil. 2023 · James Holmes

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