tim.sulzberger
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Dernière activité effectuée par tim.sulzberger-
tim.sulzberger a ajouté un commentaire,
Hi Anastassia, I’ve got a couple of suggestions that you might be interested in. A few options I’ve used: - create a custom feedback field for users with cascading, nesting fields. Using the “::” w...
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tim.sulzberger a ajouté un commentaire,
Hi, I'm wondering how Omnichannel routing might work with non Zendesk talk implementations? I saw the Limitations listed in the article about Talk API's, does that rule out telephony services such ...
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tim.sulzberger a créé une publication,
Chime for customer for Message replies
Hi, We received feedback from a customer through our own voice of customer programme, that they would like a chime to play when an employee replies to their conversation on ZD messaging. They were ...
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tim.sulzberger a ajouté un commentaire,
We will also benefit from native call transcription. It is an enabler for further auto sentiment and automated summarisation
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tim.sulzberger a ajouté un commentaire,
We would also benefit from this enhancement. It's quite baffling that it's not a feature already, as it creates a limit for sharing the zendesk instance across multiple teams. Universal max wait ti...
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tim.sulzberger a ajouté un commentaire,
Thank you Miranda Burford, I should have been more specific - yes we are needing the ability to do it per page. We'll be keen to see it in a future release
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tim.sulzberger a ajouté un commentaire,
Hi, we recently launched messaging and would also benefit from this feature. It works so well when we contact Zendesk support. We have customers and clients who repeatedly use the widget for separa...
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tim.sulzberger a ajouté un commentaire,
+1 on this too
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tim.sulzberger a ajouté un commentaire,
Thank you Miranda Burford, that is good news for us. I wondered about the ability to OFFSET the widget too? Is that also planned? We had that ability previously. We used it on pages where we had U...
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tim.sulzberger a ajouté un commentaire,
Hi Miranda Burford, I wondered if a release has been set for the show/hide API's within messaging? We'll benefit from this as we needed to remove the widget completely from certain company pages du...