Chris Whyno

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Dernière activité effectuée par Chris Whyno
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    Chris Whyno a créé une publication,

    Migrating FROM Agent Workspace


    Our organization migrated to Agent Workspace about a year ago and switched from Chat to Messaging. Since then, we have experienced a lot of dropped chats. Our thought was to hopefully swap back to ...

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    Chris Whyno a ajouté un commentaire,

    Interesting. Whenever we have reached out, we've been told there is nothing that can be done and it must be a browser issue.

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    Chris Whyno a créé une publication,

    Messaging vs Chat

    Our org used live chat for a while and experienced decent success. We then transitioned to a tiered support system where specific routing was needed, therefore messaging became the requirement. Sin...