Paola Rivera

@Dane Thanks for taking a look!
On the Metrics section, is that your custom query for follow-up tickets though? It just looks to me like it'd be pulling up any ticket created, when I am interested in the tags of follow-up tickets specifically. I have used the same standard calculated query in mine but just changed the column to the tag I wanted:

IF [Update channel]="Closed Ticket" THEN [Ticket ID] ENDIF

If I want to see the closed followup tickets that have a specific tag inherited on them, would I just replace the "Ticket ID" under "Rows" to "Ticket Tags" and select the tag I'm interested in, or would I need to mess with the Standard calculated metric for that? I ask because I'm wondering if I'd have to edit the Standard Calculated Metric to something like:
IF [Update channel]="Closed Ticket"
THEN [Ticket Tags] 
ENDIF