Hawk Swearingen
I am a CRM Operations Specialist at Simpli.fi, a leading digital advertising technology company based out of Fort Worth, TX. Currently Support and Explore Certified.
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Dernière activité effectuée par Hawk Swearingen-
Hawk Swearingen a ajouté un commentaire,
Wondering if it is on the roadmap, or if it's going to be supported at all, to apply certain statuses to specific brands? When working between our brands, both teams don't need the same statuses, s...
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Hawk Swearingen a ajouté un commentaire,
For those that are wondering if you can bulk update Checkbox org fields, it's just a True/False value. You'll use the same header style as "organization_fields.<field key>"True = CheckedFalse = Unc...
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Hawk Swearingen a ajouté un commentaire,
We just ran into a case in which we want to send periodic updates to the incident tickets straight from the problem ticket, but this isn't available as comments on the problem ticket are only pushe...
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Hawk Swearingen a créé une publication,
Side Conversations to stay open on tickets when creating them
Feature Request Summary: Zendesk should allow side conversations that are being created in a ticket to stay in their edit state when navigating to another ticket within Zendesk. Description/Use ...
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Hawk Swearingen a ajouté un commentaire,
Whitney Whitmoore Here's an example of how we have set one of our notifiers up: { "attachments": [ { "fallback": "&amp;amp;amp;amp;amp;lt;View Ticket - {{ticket.link}}&...
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Hawk Swearingen a créé une publication,
Forwarding Multi-Threaded Emails into Zendesk from Personal Email
We recently ran into an issue where our team wants to forward emails from our sales members (who we have as end users) that end up in their personal email (gmail) into Zendesk. These emails aren't ...
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Hawk Swearingen a créé une publication,
Outgoing emails and showing who is CC'd/BCC'd in Agent Workspace
TerminéeRecently, our team migrated over to the Zendesk Agent Workspace. One of the difficulties we found was being able to see who outgoing emails were sent to, as there is no "show more" button under the...
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Hawk Swearingen a créé une publication,
Setting Up a Slack Notifier with Zendesk Webhooks
With HTTP targets being depreciated within the Zendesk system, I wanted to post an updated article on how to create a notifier in Slack when certain criteria is met on Zendesk tickets Where to St...
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Hawk Swearingen a ajouté un commentaire,
Upvoting this post as it is an issue we constantly deal with in our organization. We have sales members who email into our support addresses, but our actual clients are CC'd on the emails they send...
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Hawk Swearingen a créé une publication,
Restricting Notes on articles to specific user groups
Our team uses Paligo to publish documents to our Help Center. Within Paligo, you're able to publish certain portions of an article to certain user segments defined in the Help Center, but when you ...