Claire Flanagan
Customer Success Manager
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Activité totale23
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Claire Flanagan-
Claire Flanagan a ajouté un commentaire,
To add to Billie Harland's point above ...https://support.zendesk.com/hc/en-us/community/posts/4409217551642/comments/5473919102234 We have a number of operational systems (Salesforce and our CSM t...
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Claire Flanagan a ajouté un commentaire,
I completely agree with Billie Harland above. This is table stakes for any solution - the option to fix and cleanse data is super critical to running a world-class support organization. This is s...
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Claire Flanagan a ajouté un commentaire,
Brett Bowser Thank you! I shared with my Help Desk leader to get us signed up.
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Claire Flanagan a ajouté un commentaire,
Brett Bowser I do not have access to the topic you're linking to--> https://support.zendesk.com/hc/en-us/community/topics/4409490077594-Zendesk-Support-EAP-Custom-Ticket-Statuses I know we at LumA...
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Claire Flanagan a ajouté un commentaire,
We could not agree more with Agyeman Danso's request (above). It's extremely frustrating when our customers cannot see the same status we have designated for their ticket. We put "product feedback"...
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Claire Flanagan a ajouté un commentaire,
One of the problematic use cases we have is the ability for customers of our Support Help Desk (powered by Zendesk) to see accurate status information. If a customer has logged 100+ tickets with u...