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Anastasia Kachanova
Adhésion le 16 oct. 2021
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Dernière activité le 20 févr. 2025
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Dernière activité effectuée par Anastasia Kachanova
Anastasia Kachanova a ajouté un commentaire,
Shawna James could you please advise if there is any progress with this request? Are you still planning a release at end of Q4 2024?
Afficher le commentaire · Publication le 29 oct. 2024 · Anastasia Kachanova
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Anastasia Kachanova a ajouté un commentaire,
Shawna James could you please advise if you have any update on this one?
Afficher le commentaire · Publication le 29 oct. 2024 · Anastasia Kachanova
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Anastasia Kachanova a ajouté un commentaire,
@zendesk any updates on this one?
Afficher le commentaire · Publication le 29 oct. 2024 · Anastasia Kachanova
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Anastasia Kachanova a ajouté un commentaire,
Hi Sean,
Exactly. This functionality is needed to troubleshoot and verify on agents tech issues sometimes.
Will be beneficial to have it available as part of native UI.
Afficher le commentaire · Publication le 01 oct. 2024 · Anastasia Kachanova
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Anastasia Kachanova a ajouté un commentaire,
hi Zendesk,
I see we have an open ticket here awaiting our reply.
Please advise what is needed from us.
Adding PTMS Zendesk to CC.
Regards,
Anasta
Afficher le commentaire · Publication le 30 juil. 2024 · Anastasia Kachanova
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Anastasia Kachanova a ajouté un commentaire,
Hi Sean,
Would we be able to test new feature without add-on?
Afficher le commentaire · Publication le 27 juin 2024 · Anastasia Kachanova
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Anastasia Kachanova a ajouté un commentaire,
In our case we already have long list of views for agents to use.
Feedback from the teams using new page is that they need it feature on the same place where it was located before and in general we aim to be more flexible and would love to have ability to customize Agent Home page according to our vision and needs.
Afficher le commentaire · Publication le 27 juin 2024 · Anastasia Kachanova
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Anastasia Kachanova a ajouté un commentaire,
Hi Arpan,
In explore we need to be able to give permission to Team managers to manage Agent statuses, not only admins should be able to change them.
Thanks
Afficher le commentaire · Publication le 27 juin 2024 · Anastasia Kachanova
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Anastasia Kachanova a ajouté un commentaire,
Hi Dane,
Do you have any change in plans for this request? Post seems to be not marked as “Not planned” and is still open for comments.
Afficher le commentaire · Publication le 27 juin 2024 · Anastasia Kachanova
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Anastasia Kachanova a ajouté un commentaire,
Working with data protection laws in EU, it's never a good idea to mass export data.
We as admins need to have flexibility inside system to do our work, from 1 page.
Current set up of team members page is cumbersome and team members management is extremely time consuming.
Afficher le commentaire · Publication le 27 juin 2024 · Anastasia Kachanova
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