Anastasia Kachanova

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Let me re-assign dashboard ownership

+1

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• Anastasia Kachanova
• Création 3 février 2023 14:18
• 1 vote

1. Communauté
2. Zendesk Explore Beta - New Dashboard builder
3. Image component for the new dashboard builder - Gathering interest

+1 Agree with Rafael. Our use-case is the same. We use image component for branding across all custom dashboards (no matter of the dashboard size)

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• Anastasia Kachanova
• Création 3 février 2023 12:12
• 1 vote

1. Communauté
2. Zendesk Explore Beta - New Dashboard builder
3. Bookmark component for the new dashboard builder - Gathering interest

Why is the bookmark component important to you? What is the use case where this feature is most needed? How frequently do you use it? We use bookmarks daily across several different zendesk insta...

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• Anastasia Kachanova
• Création 3 février 2023 12:07
• 1 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Ability for more than one person to view a report in Explore

+1

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• Anastasia Kachanova
• Création 3 février 2023 08:56
• 0 vote

1. Communauté
2. Feedback - Admin Center
3. More data to be added to "Team members" page

+1

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• Anastasia Kachanova
• Création 30 janvier 2023 16:42
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. "Good initial satisfaction rating" and "Bad initial satisfaction rating" Metrics - Inconsistent Formulas

+1

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• Anastasia Kachanova
• Création 30 janvier 2023 16:34
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. "Average Leg Answer Time" Metric Creation

+1

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• Anastasia Kachanova
• Création 27 janvier 2023 13:45
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. CC and BCC Fields When Creating Side Conversations via Macros

+1

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• Anastasia Kachanova
• Création 27 janvier 2023 13:45
• 1 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Sometimes I have doubts that we are living in 2023... How you can imagine Customer Support software pretending to be "Champions of Customer Service" without basic reporting on what your employees a...

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• Anastasia Kachanova
• Création 23 janvier 2023 09:12
• 4 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Karen Hynes i'm sorry but your "explanations" on the situation are unprofessional and ridiculous.  You were promising us last year that this future will be implemented in Q1,Q2,Q3, Q4 Can you imagi...

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• Anastasia Kachanova
• Création 23 janvier 2023 08:54
• 4 votes