Anastasia Kachanova
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Anastasia Kachanova-
Anastasia Kachanova a ajouté un commentaire,
+1
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Anastasia Kachanova a ajouté un commentaire,
hi, amazing feature. i do agree with all the comments above - we need to save screen space for agents and it will be good if filter button could be moved next to other buttons. Another feature that...
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Anastasia Kachanova a créé une publication,
Product Feedback: allow team managers to create/edit triggers in chat
Hi everyone, We use chat triggers on a daily basis to inform customers about longer waiting times on queue or important updates/ ongoing issues. Currently in chat settings there is no option to all...
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Anastasia Kachanova a créé une publication,
Product feedback: Chat script for multibrand under chat settings
RéponduHi, We noticed that if we have multi brand setup in Zendesk instance, chat script under Chat settings -> Widget appears only once and shows 1 widget script of default brand only. At the same time u...
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Anastasia Kachanova a ajouté un commentaire,
hi guys, do you have any updates on when this will become available?
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Anastasia Kachanova a ajouté un commentaire,
+1
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Anastasia Kachanova a créé une publication,
Product feedback: Talk notification sound upon incoming call
RéponduHi, Currently Zendesk Talk does not allow to change sounds for Talk notifications appearing on agent side. We would like to have this feature added, it's more convenient if agents will be able to c...
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Anastasia Kachanova a ajouté un commentaire,
Hi Ann-Kristin, Thank you for your suggestion it perfectly works for us! Cheers
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Anastasia Kachanova a ajouté un commentaire,
Hi Moz, No, we didn't found any proper solution for this yet and this is the reason why we have changed our approach in submit a request forms. I think that you can get help from 3rd party recourse...
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Anastasia Kachanova a ajouté un commentaire,
+1 this feature is indeed needed in zendesk