Anastasia Kachanova

1. Communauté
2. Feedback - Ticketing System (Support)

Hi, Currently ZD is set to use, days of the week - as a word, when it is a recent message (< 7 days ago). We would like to have it always showing the exact date in format that shows day,month,year...

• Anastasia Kachanova
• Création 27 avril 2023 15:27
• 2 abonnés
• 1 commentaire
• 3 votes

1. Communauté
2. Feedback - Ticketing System (Support)

Hi, We noticed that when we search by email in Zendesk - system often shows us more than 1 option as search result: During tests we see that if we perform search by "mail:test@test.com" - system s...

• Anastasia Kachanova
• Création 19 avril 2023 16:05
• 2 abonnés
• 0 commentaire
• 1 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)

Hi, When we need to use "Renamed set" in Explore in some of our reports it's not possible to pre-select values and to use these pre-selected values across many reports in the same dataset, like thi...

• Anastasia Kachanova
• Création 19 avril 2023 15:55
• 3 abonnés
• 0 commentaire
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Hi, Recently we needed to implement changes for tickets handling in our ZD instances and to make certain ticket fields required on specific ticket statuses. After implementing this change I have se...

• Anastasia Kachanova
• Création 19 avril 2023 15:07
• 1 abonné
• 0 commentaire
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Hi, Currently there is no table as Text formatting option in Zendesk Side Conversations and our team would love to see it added.  In our use case we need to do a lot of escalations to different leg...

• Anastasia Kachanova
• Création 18 avril 2023 15:52
• 2 abonnés
• 1 commentaire
• 1 vote