Ashandra DeWalt
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Dernière activité effectuée par Ashandra DeWalt-
Ashandra DeWalt a ajouté un commentaire,
Hello Beto, The Agent's response was not helpful towards a satisfactory resolution. If there is additional information you can provide that may help understanding how to get the macro to function a...
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Ashandra DeWalt a créé une publication,
Agent Default Group reassignment
I have a trigger set to assign new tickets to a default group for triage. When an agent uses the macro take it to manually assign a single ticket, I want the group to update to that agent's default...
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Ashandra DeWalt a ajouté un commentaire,
@... How are requests evaluated and customers updated on acceptance?