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Mike Jones

Adhésion le 06 avr. 2022

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Dernière activité le 09 juin 2023

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Mike Jones a ajouté un commentaire,

CommentaireBusiness rules

Does anyone know how "greater than" works in the context of setting a trigger condition using the Status field? If i set it as Status Greater than On-Hold will it work for both the Solved and Closed statuses?

Afficher le commentaire · Publication le 07 déc. 2022 · Mike Jones

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CommentaireSetting up Zendesk Chat

Thanks Gab,

I just want to confirm that the solution you provided for adding tags to the chat is the same thing as what's described in this article "Adding skill tags to visitors". 

I want to be able to route chats to different departments and the routing setting seems to only route based on a tag that's assigned to the vistior and not a tag that's assigned to the chat. 

Will adding the tag to the chat, using the solution you provided, work with the skills routing shown here?

Afficher le commentaire · Publication le 23 avr. 2022 · Mike Jones

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Mike Jones a ajouté un commentaire,

CommentaireSetting up Zendesk Chat

The article liked for the Javascript API has this note:   

Note: This guide applies only to the Chat widget from Chat-only accounts, not from Chat+Support accounts.

How do we add skill tags to visitors for Chat+Support accounts? 

 

Afficher le commentaire · Publication le 06 avr. 2022 · Mike Jones

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