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Vinay Pandravada

Adhésion le 16 oct. 2021

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Dernière activité le 19 oct. 2021

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Vinay Pandravada a ajouté un commentaire,

Commentaire de la communauté Q&A - AI and automation
Communauté

Thank you for clarifying.

Afficher le commentaire · Publication le 27 juil. 2021 · Vinay Pandravada

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Vinay Pandravada a ajouté un commentaire,

Commentaire de la communauté Q&A - AI and automation
Communauté

Hi Amie, 

 
 
I have looked up into this, but even if I used Flow Builder for custom message replies the console must be active for those replies to fire. Can you please tell me if that is the case or not.
 
Thanks.

Afficher le commentaire · Publication le 25 juil. 2021 · Vinay Pandravada

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Vinay Pandravada a créé une publication,

Publication Q&A - AI and automation
Zendesk Agentless Bot

Hi There !

I have used the mobile chat SDK to create a chatbot experience with triggers that helps me create a personalised experience for all the Users.

Now, my problem is these triggers won't work until I login and keep the console alive. That means at-least 1 agent active always.

What I require is the chatbot to work in its truest sense, like completely agentless. I would like to see if this (Agentless workflow that does not require me to go to console and login or check in the console from time to time to keep the session alive) was possible in Zendesk Chat (or) not.

 

Please help me out.

Thanks in advance. :)

Publication le 23 juil. 2021 · Vinay Pandravada

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