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Kyle Janssens
Adhésion le 28 juil. 2022
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Dernière activité le 28 juil. 2022
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Dernière activité effectuée par Kyle Janssens
Kyle Janssens a créé une publication,
Is there any insight from others on how other companies have solved the fact that ticket comments are not visible in Salesforce? We can see that you can add “Ticket View” for it to be visible but it’s not ideal that people who want to see them would have to look in another location for those comments rather than in the ticket stored in Salesforce. I’m hoping for a creative solutions since it’s not native.
Publication le 28 juil. 2022 · Kyle Janssens
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Kyle Janssens a ajouté un commentaire,
Are there any insights or directions from others on how other companies have solved the fact that ticket comments are not visible in Salesforce (or are they)? We can see that you can add “Ticket View” for it to be visible but it’s not ideal that people who want to see them would have to look in another location for those comments rather than in the ticket stored in Salesforce. I’m hoping for a creative solutions since it’s not native.
Afficher le commentaire · Publication le 28 juil. 2022 · Kyle Janssens
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