Nikki Mier

1. Communauté
2. Feedback - Ticketing System (Support)
3. Set Due Date Automatically when Ticket is Submitted

Hi ZenDesk team - is there any update on populating the Due Date field being possible on a trigger or automation? Thanks!

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• Nikki Mier
• Création 31 juillet 2023 22:57
• 0 vote

1. Agent guide
2. Ticket basics
3. Zendesk Support search reference

Hi ZenDesk team!Is it possible to search based on a satisfaction:bad and also the specific reasons that are set?  Would be super helpful!:)  

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• Nikki Mier
• Création 29 juillet 2023 00:25
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing support for copying and pasting content from third-party document types

Thanks for the update. It SURE would be awesome if tickets in ZD support also supported HTML structure for Copy + Paste!!

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• Nikki Mier
• Création 30 juin 2023 17:42
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1. Email
2. ...
3. General questions about email and email template
4. Can I send a different response to a customer based on their email address?

Hi!  Need further help with this.  the links in the answer are not working! :(I would like to create a tag for all tickets received from a specific email address (our noreply@) -and cannot figure o...

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• Nikki Mier
• Création 27 juin 2023 23:00
• 0 vote