Jen Benedict

I connected our Facebook Pages and allowed it to create tickets for Ads and hidden posts, however, the comments aren't coming through.
I see “However, any comments added to your posts after the ticket was closed won't be pulled into Zendesk through the integration. They still exist in the post on Facebook itself.”
Does this mean if I close the initial ticket, which is just the post, not the comment, will make it so that comments do not come through?

Do I need to leave my initial ticket, notifying me that the ad was posted, open in order to get any comments as separate tickets?