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Nino Callueng

Adhésion le 16 oct. 2021

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Dernière activité le 25 juil. 2023

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Nino Callueng a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Do we have update on this?

Afficher le commentaire · Publication le 25 juil. 2023 · Nino Callueng

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Commentaire de la communauté Q&A - Chat, messaging, and widgets

HI Ahmed,

Love the update! Will it also show if a chat was offered to mutiple agents?

Afficher le commentaire · Publication le 24 mai 2023 · Nino Callueng

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Publication Q&A - Chat, messaging, and widgets

Hi,

Part of the key performance indicators of our agents is the acceptance rate, which directly impacts their monthly bonus. 

However, there we are getting a lot of reports that agents keep on getting missed assignments saying that a chat was not assigned to them or sometimes they are saying that the chat was only assigned to them for approximately 5 secs but its just disappeared. 

Is there a way for me to validate this as chat events won't show that this was assigned to the agent and explore only tells me that it was missed? 

It's basically their word vs what is in Zendesk but incomplete. 

Publication le 29 avr. 2023 · Nino Callueng

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Commentaire de la communauté Feedback - Apps and integrations (Platform)

Is there an update if this will be rolled out? Thank you!

Afficher le commentaire · Publication le 13 févr. 2023 · Nino Callueng

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Commentaire de la communauté Feedback - Ticketing system (Support)

Hi Everyone,

Do we have an update on this? We are still looking forward to this feature being in Agent's Workspace as this will facilitate our customer service processes in terms of supporting our agents.  

Afficher le commentaire · Publication le 13 févr. 2023 · Nino Callueng

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Nino Callueng a créé une publication,

Publication Feedback - Ticketing system (Support)

Is it possible to have a chat routing API to understand and identify the routing flow of every inbound chat? This will would prove a better understanding and can provide easy resolution for any department routing issues. Currently, Zendesk API does not provide any of this data.

Publication le 24 nov. 2022 · Nino Callueng

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Commentaire de la communauté Feedback - Ticketing system (Support)

Is this feature available too in the Side Conversation especially if it is connected to slack?

Afficher le commentaire · Publication le 24 nov. 2022 · Nino Callueng

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Nino Callueng a ajouté un commentaire,

CommentaireSetting Guide roles and permissions

Hello,

Can I create a user who can only access Guide workspace but not the other workspaces such as Support, Chats, talks, etc? 

Hoping to hear from you soon. 

Afficher le commentaire · Publication le 27 sept. 2021 · Nino Callueng

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