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Fano Endor
Adhésion le 16 oct. 2021
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Dernière activité le 22 oct. 2021
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Fano Endor a ajouté un commentaire,
Edit to the below: our DMs are working but we can't generate tickets through the "at" mention even though the "capture public mentions as tickets" is set to "yes".
When i first tested this channel a few months back, an "at" mention would automatically become a tweet. Now it looks like you have to "like" it. Was this a recent change or did I not understand the old functionality? I'm asking as we tested this out in our sandbox and tweets were coming in when we were just mentioned, now it has to be a DM. Thanks.
Afficher le commentaire · Publication le 20 août 2021 · Fano Endor
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Fano Endor a ajouté un commentaire,
I'd like to throw my hat in to say this is a functionality that we really need. We hope to funnel most of our end user requests through our community as a community post but there are very limited triage functionality in Gather. So we need each post to go into support so it can be properly funneled to the right agent, but it will take up a lot of staff time to manually create a new ticket after each post.
Afficher le commentaire · Publication le 21 mai 2021 · Fano Endor
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