Orin

1. Communauté
2. Feedback - Ticketing System (Support)
3. Use of hashtags in emails

I would like to disable this feature also as it only creates unnecessary clicks..  Let hashtags live in the social media world and not my work environment.  

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• Orin
• Création 26 octobre 2022 23:09
• 3 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Allow admins to delete satisfaction ratings

To add the Tag workaround, how can I have only the admin have access to add a Tag to a ticket?  As I only have the option for all agents and not able limited to a certain role.   

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• Orin
• Création 16 septembre 2022 17:17
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Allow admins to delete satisfaction ratings

I take it by the lack of,,,err ZERO response from Zendesk this is a feature they are NOT entertaining with pursuing.  Another fail.... And one would think all the money we are charged we would want...

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• Orin
• Création 2 juin 2022 13:34
• 8 votes

1. Bots and automation
2. Zendesk bot documentation
3. Best practices: Setting up Answer Bot triggers, views, and workflows

Any Update on this as using the flow to add the tag answer_bot_solved does not work, when I reached out to Zendesk support and they let me know I have my triggers set correctly but not sure "why tr...

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• Orin
• Création 2 septembre 2021 15:54
• 0 vote