Andreas Döring

Sadly, this seems to be only available for Suite Enterprise. However, other Suites also need this rather basic feature - having ZenDesk as some sort of company internal Helpdesk System along external one is seemingly impossible to pull off properly without this feature.

All users in our company are Light Agents, because they need to be able to check Tickets we have with our external Partners sometime.  However, our internal IT also needs a Helpdesk. Light Agents not being able to make public comments on their own submitted Tickets is a tremendous disadvantage, no automations etc work because of it.

It would be extremely important, and I hope that this feature will be available for other Suites as well.