Natalia Tomchyshyn

1. People
2. ...
3. End users and organizations
4. Bulk importing organizations

Hey, mfg! As an alternative to the Zendesk import tool, consider Help Desk Migration. It imports tickets and all related data into Zendesk automatedly. And KB information as well. In your CSV file,...

• Afficher le commentaire
• Natalia Tomchyshyn
• Création 21 septembre 2023 10:36
• 0 vote

1. Account
2. ...
3. General account administration
4. How can I migrate information from another platform into Zendesk?

Hi Sarah Seiwert,  up to my knowledge, using Help Desk Migration is one of the easiest ways to consolidate two Zendesk accounts. The service has a handful of successful Zendesk account merging, you...

• Afficher le commentaire
• Natalia Tomchyshyn
• Modifié 1 juin 2023 06:50
• 1 vote

1. Account
2. ...
3. General account administration
4. How do I merge or migrate two Zendesk accounts?

I'd like to point out that among Zendesk partners, you can check Help Desk Migration - an automated data migration tool. Read here for more about what data can be merged, available customizations, ...

• Afficher le commentaire
• Natalia Tomchyshyn
• Modifié 18 janvier 2023 11:24
• 0 vote

1. Apps and integrations
2. ...
3. Apps and the Zendesk Marketplace
4. Using the Zendesk Marketplace

Hi! How can add other language versions of the app apart from the English version?

• Afficher le commentaire
• Natalia Tomchyshyn
• Création 16 janvier 2023 18:40
• 0 vote

1. Account
2. ...
3. General account administration
4. How can I migrate information from another platform into Zendesk?

For an automated migration from any other platform or CSV file to Zendesk, be sure to check Help Desk Migration. This a certified Zendesk partner that offers a fast data standard and custom fields ...

• Afficher le commentaire
• Natalia Tomchyshyn
• Création 12 janvier 2023 07:59
• 1 vote

1. Communauté
2. Discussion - Tips and best practices from the community
3. Merging two Zendesk accounts - a step-by-step process

@Jason Wong, in the concierge migration service, we can manually create triggers, automations and notifications. If you need more details, leave your email or schedule a free call and our customer ...

• Afficher le commentaire
• Natalia Tomchyshyn
• Création 19 octobre 2022 19:24
• 0 vote

1. Communauté
2. Discussion - Tips and best practices from the community
3. How to migrate tickets and related data from CSV to Zendesk

Yes, Usman, you need to upload your CSV files into Migration Wizard and connect the desired help desk, ITSM, or ticketing system. Then the process as a default migration -- adjust fields, run a Dem...

• Afficher le commentaire
• Natalia Tomchyshyn
• Création 25 août 2022 07:37
• 0 vote

1. Communauté
2. Discussion - Tips and best practices from the community
3. How to migrate tickets and related data from CSV to Zendesk

Unfortunatelly, SLA settings can't be imported. You can set them up only for the new tickets. For the old ones, there's an option to migrate information about SLA timing into private comments. Thus...

• Afficher le commentaire
• Natalia Tomchyshyn
• Création 23 juin 2022 08:31
• 0 vote