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Stella Kang

Adhésion le 26 oct. 2021

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Dernière activité le 11 oct. 2023

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Dernière activité effectuée par Stella Kang

Stella Kang a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

We are also not using Omnichannel routing or Unified Agent Status.

Afficher le commentaire · Publication le 30 août 2023 · Stella Kang

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Stella Kang a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

Rebecca Knudson no, Zendesk was unable to meet our needs. 

Afficher le commentaire · Publication le 25 août 2023 · Stella Kang

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Stella Kang a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

Couldn't agree with you more, Matt Davis!

Afficher le commentaire · Publication le 07 août 2023 · Stella Kang

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Stella Kang a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

@... This was stated to me in case #11719874.

Afficher le commentaire · Publication le 20 juil. 2023 · Stella Kang

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Stella Kang a créé une publication,

Publication Feedback - Voice (Talk)

At this time, opening new/multiple tabs will automatically change the agents' status to offline. This is a known limitation.

There are other settings that are remembered across tabs (for example, draft mode selection), it would be helpful if an agent's Talk status could be remembered across tabs as well. Agents are missing calls because their status is being switched to offline without their notice.

Publication le 17 juil. 2023 · Stella Kang

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Stella Kang a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Agree this is much needed! Thank you.

Afficher le commentaire · Publication le 20 mai 2023 · Stella Kang

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Stella Kang a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

Joey Barrett

When traffic gets forwarded, does the original callback number get recorded in ZD Talk?

For example, customers call mobile phone in India, those calls are all forwarded to a US number. Will ZD Talk record the original number (customers) or will it record the mobile number (forwarding origin)?

Afficher le commentaire · Modification le 07 mars 2023 · Stella Kang

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Stella Kang a ajouté un commentaire,

CommentaireRouting

Thanks Vio H.

So this doesn't work if you only use Chat?

Afficher le commentaire · Publication le 23 janv. 2023 · Stella Kang

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Stella Kang a ajouté un commentaire,

CommentaireRouting

I don't see Omnichannel routing under Objects and rules as the article states- is there a reason for that?

Afficher le commentaire · Publication le 23 janv. 2023 · Stella Kang

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